Rhino Software Limited – Privacy Policy

Introduction

The Rhino Software privacy policy balances the need to be transparent with the need to avoid providing information that may assist anyone from gaining access to the Rhino Infrastructure, the technology or the data stored within the Rhino Solution.  We therefore reference the [Infrastructure Supplier], [Development Team] and [Partners] to avoid naming those organizations.

Accessing Customer Data

Rhino Software Limited does not sell, rent or lease our customer information to third parties. Rhino Software Limited considers your use of the service, including the content of your communications, to be private.

You are responsible and liable for any activity by any person who uses the service through your user name and password. Additional users which you add to the system are responsible for maintaining the security of your account and password. You agree to immediately notify Rhino Software Limited of any unauthorised use of the service or any other breach of security known or suspected by you.

To the maximum extent permitted by law, Rhino Software Limited reserves the right to monitor your communications and may disclose information about you, including contents of communications, if it is necessary to conform to legal requirements or respond to legal process.

By subscribing to the service and unless you expressly state in writing that you withhold permission, you hereby acknowledge, agree and authorize Rhino Software Limited to present you by name, logo, URL and description, as a user of the service.

Helpdesk

Rhino Software Limited and its partners reserve the right to access your account if required to help understand and resolve a support call.

Website Enquiries

Rhino Software limited and its partner may provide a customer enquiry forms on their websites that customers are invited to complete should they wish to initiate the process of setting up a new Rhino Account.  The data supplied by the customer via these forms is automatically transferred to a secure database.

Rhino Software and its partners will access this information and reserve the right to contact you for the purposes of setting up a new customer account on their behalf.

Information provided by customers is not shared outside of Rhino Software Limited except in the case where Rhino Software Limited is conducting a joint promotion with a partner.  In such cases, Rhino Software Limited and the Partner reserves the right to access and share customer data collected whilst conducting a promotion.

Infrastructure

The Rhino Cloud Infrastructure is hosted by a leading Cloud Hosting Producers.

Access to the Infrastructure is strictly controlled via security groups and a series of strictly controlled sub networks (subnets).  The Security Groups control a list of Ports that controls the types of traffic that can flow in either direction. Individual Machines are permitted access to each Port via their IP address. In addition to these restrictions, the servers are password protected.

Access to the Rhino Cloud Infrastructure is restricted to a limited number of resources from Rhino Software Limited and its Development Partner for the sole purposes of monitoring and carrying out maintenance work on and upgrades to the infrastructure.

Database Architecture

The tables that controls access to the Rhino App is separate from the databases that controls access to the customers data.  There is a complex set of tables that would need to be combined to identify where data is stored for an individual customer.  The Rhino solution uses a multi-tenant database architecture with a limit to the number of customers stored in each database.

Within the customer database, sensitive data is limited to small number of tables with other transactional tables (e.g. Appointments, Reminders) referencing only a unique number that links it to the customer.

Development Resources

Rhino software has signed contract terms that includes NDA agreements with each individual working on the Project.